1. What is PSV.

PSV (Primary Source Verification) is the process of checking the educational background, training, experience as well as other credentials of all healthcare practitioners applying for registration and licensing in both the private and public healthcare sectors in the UAE. The company used to perform PSV is Data Flow, a third Party organization.

2. How can Healthserve Management Services help a candidate?

The whole registration process in applying for a DHA, DoH, MOH or DHCC license can be very frightening. For someone who is not aware of the rules and regulations in the UAE, examining through various websites is extremely time-consuming. We make your work easier. You just have to provide your profession, basic details, provide us with the requested documentation.

3. How does this work?

Once you register on our site for the preferred package, Healthserve will send you an email demanding you what you need to send us so we can proceed with the registration process. Once we have advised you of your eligibility based on the information you have provided to us, and you purchase the package, we can start the process.

4. How long will this whole registration process take?

After providing relevant documents, the process can take up to 8-10 weeks. Please note that when documents are verified by Data Flow, this is an independent company and verification can take up to 3 months. This is done independently from Healthcare Licensing Authorities and we have no control over this.

5. So once this has been done, what happens next?

Once you have submitted all your documentation to us and the Data Flow has been completed, you will be advised to book your exam depending on your convenience. You can still sit for your exam while Data Flow is being conducted. Only once Data Flow has been completed and you have passed the exam can the Eligibility Letter be issued.

6. What if a candidate already has Data Flow?

If you have previously applied for a license with DHA, MOH or DoH, and you have already received your Data Flow report, then you would need to send us the Data Flow report to info@healthserve.ae, so we can check if there will be any reduction in cost.

7. Can the candidate start practicing without receiving my license card?

Yes, the license card will be delivered by courier within 5 working days. An interim license will be issued in the system as well.
Note: The license card has no validity and renewed license card shall not be printed. License validity can always be checked and tracked from the system.

8. What is Malpractice Insurance?

Evidence of malpractice insurance is required for all approved applications before issuing the license. This is usually taken out by the employer on your behalf. Only after you have malpractice insurance the license can be issued.

9. What happens if a candidate fails the exam?

A candidate will be allotted 3 attempts in total (across DHA, DoH and MOH). We would need to reapply for your license and go through the process all over again. You would need to wait around 6 weeks before you can re-appear for the exam. You would need to pay the re-registration fee again for DHA, other Re-Application for DoH. The exam fee will also need to be paid again to the relevant test center.

10. When should I plan to arrive at the testing center?

You should arrive at the testing center at least 30 minutes before the test is scheduled to begin.

11. Once a candidate gets the license, how long is it valid for?

All physicians are required to renew their professional license annually. The criteria for the renewal of a professional license the applicant must demonstrate compliance to the Continuing Professional Development (CPD) requirement. 30 credit points of accredited Continuing Professional Development (CPD) every year. CPD points shall be accredited by one of the accrediting bodies recognized by DHA. The reporting of the CPD requirement for the purpose of license renewal must be by submitting/uploading copy of the certificates. Valid malpractice insurance.

12. How do you accept payment?

The preferred and quickest method of payment is credit or debit card. We also accept bank transfer to our bank in Dubai, UAE. Contact us for Bank Details.

13. What does this mean when one says that licenses have been unified?

Unification simply means the PQR is now the same. Each authority is still it's own, and you still need to apply to each one if you want to work in that state. The requirements, however, to qualify for a license is now the same across the board.

This DOES NOT mean if you have the DHA eligibility letter, that you can freely work in Sharjah or Abu Dhabi, and vice versa. To be able to obtain a license transfer in any of the authorities, you have to first obtain the license. Check our license transfer packages for more details.

14. Can a candidate who just completed an internship apply for DHA professional License?

An internship is not considered as experience. If the internship is a part of the undergraduate training, then no internship is required post-graduation. All Physicians and Dentists graduates from UAE universities are required to successfully complete one (1) year internship post-graduation. Physicians and Dentists without any evidence of completion of internship three (3) years’ experience is required. UAE Nationals are not required to do internship post-graduation. Non-UAE nationals’ graduates from UAE universities are required to complete six (6) months internship post-graduation approved practice settings. UAE Nationals who have graduated in - BSc in Pharmacy, from UAE universities are not required to do an Internship Program. Non-UAE nationals, who have graduated in - BSc in Pharmacy, from UAE universities, have to complete 6 months Internship Program.

15. What if the candidate does not have registration with the Medical Council or Ministry of health does not provide from the last country of previous experience.

If a Healthcare Professional does not have registration/ license in the country of last employment, he must provide a formal letter issued by a government entity preferably the Medical Council or Ministry of Health confirming that they are allowed to practice without a registration/ license. If possible, the candidate can request the Medical Council or Ministry of Health to mention in the letter, that the Professional does not have any derogatory, malpractice, negligence, etc. If the letter issued by a government entity preferably the Medical Council or Ministry of Health, does not contain the above- mentioned statement, they can submit a Police Clearance Certificate or Criminal Clearance Certificate or Good Citizen Certificate, from the same country/ state. If required Health Regulation (HRD) can request the Health Care Professional to upload an officially Good Standing Certificate (GSC) from the last employer.

16. Candidate has 2 years (24 months) experience, but not working for the last 6 months, can they apply for DHA Professional License?

Yes, you can. DHA Health Regulation (HRD) accepts less than 6 months Gap in practice between the 2 years’ experience and maximum 2 years Gap in practice after the minimum 2 years’ experience.

17. What is a Prometric assessment?

Healthcare regulatory conducts Computer-Based Testing (CBT) as a mode of assessing the professional applying to practice in the emirate of Dubai. Healthcare regulatory runs its CBTs through a recognized global leader in technology-enabled testing, called Prometric. Prometric, with its centers across the globe, enables professionals of certain specialties to attend the assessment from their home country. Prometric has 8000 test centers in over 160 countries.

18. What is the Penalty fee for not renewing the Professional License?

For Doctors and Specialists - AED 600. For Nurses, Allied health and TCAM - AED 200.

19. Can we apply for a DoH license if there is a gap of practice in my clinical experience?

If less than 2 years, you can apply without any additional requirements. From 2-5 years, you will be required to visit the Continuous Medical Education (CME) section to calculate the CME hours required to cover the gap of the practice period. The CME section will give you a letter that states that you have completed the required CME. Attach the letter from CME section under CME tab in the application. If more than five years, you will be required to gain additional experience in the same field.

20. Can a candidate only take the exam in the United Arab Emirates?

This depends on your profession. Some professions have to take an oral exam. In that case, you have to be in the United Arab Emirates. For most other professions there are international testing centers all around the world where you can take your exam.